In case you are not entirely satisfied, please return your purchase including all accessories, in the original outer packaging.
Returning or exchanging your product is easy. You will have to notify BAGS BY FÉLIZ within 14 days after receiving your order that you wish to return or exchange your purchased item(s). Your purchased order includes a pre-paid return address sticker that you can use. After notifying us, you have 14 days to send us the purchased BAGS BY FÉLIZ order back.
Kindly note that items bought online cannot be refunded or exchanged in any of our stores.
BAGS BY FÉLIZ offers one free exchange per product per customer. Free exchange is limited to one exchange of the same product in another size or colour.
If you would like to exchange an item because the fit is not right, please contact us at info@bagsbyféliz.com to check if your replacement size or colour is in stock. We can exchange only when the wrong size or colour article has been returned to BAGS BY FÉLIZ. If you would like to exchange an item for another model, brand or product the return policy below will apply.
If you wish to cancel and return your order altogether, please fill in the return form or let us know unequivocally in another manner, for instance by sending us an email as explained above within 14 days after you, or a third party designated by you (who is not the shipping company) has received the order. We endeavor to ship all items that you have ordered in one shipment. If this would not be the case, this 14 day period starts after the day that you have received the last item. It is not necessary to inform us about the reason you want to cancel or return your order. After notifying us, you have 14 days to send us the purchased BAGS BY FÉLIZ order back. BAGS BY FÉLIZ will give you a refund of all amounts paid to BAGS BY FÉLIZ within 14 days after receipt of such notification, provided the item(s) have been received by us. The refund will include the costs for standard shipping if the entire order is returned. Your refund will be issued through the same means of payment used during the purchase.
BAGS BY FÉLIZ may (only) charge the direct costs for returning an order in relation to the pre-paid return possibility. Within the Netherlands these direct costs are € 6,95 and within other EU countries these are the costs that local mail services may charge. Such direct costs will be deducted from your refund. Please remember that the financial responsibility for the returned item(s) is yours until we have received the item(s), so we recommend that you only use our pre-printed return labels and that the return-receipt is kept safe until the return is processed by BAGS BY FÉLIZ.
Returned items should have their tags still attached. Please note that if the returned item has decreased in value, for reasons other than to carefully determine whether the item fits, for instance when the item has been worn, then you are liable for such decrease in value.